Whenever you have a concern regarding your treatment or our services, we encourage you to share any concerns directly with your health care team as soon as possible. You can talk to your attending physician or the nurse in charge of your care. You may also speak with the social worker, chaplain, or clinical manager.
Listening to patients and their families is the best way to improve the care and services we provide. We have an impartial process to investigate, resolve and record complaints. Based on your feedback and recommendations we can also implement improvements.
Complaints will be responded to in a confidential, respectful and timely manner.
We value your feedback and for that reason we provide specific forms throughout the hospital for you to complete and drop in the collection boxes. We hope you take the time to complete it and let us know when we did well and where we need to improve.
If you prefer, you can send us your complaint, suggestion, or compliment using the following form. We would love to hear your thoughts and concerns to improve or continue providing a great service!
Please note you can remain anonymous if you would like and not complete the Name field.